Privacy policy

Privacy Policy

Last updated: June 10, 2026

Ask a Super is a lawn review and advisory service operated by Turfile Technologies Inc. (“Ask a Super,” “Turfile Technologies,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit a lawn review, purchase a service, or communicate with us.

By using Ask a Super, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We collect information that you choose to provide to us, including:

• Your name

• Your email address

• Your phone number, if provided

• Your property location or general lawn location

• Lawn photos, screenshots, videos, or other submitted images

• Information about your lawn, including grass condition, mowing habits, watering routine, fertilizer use, weed concerns, pest concerns, soil conditions, drainage, sunlight, shade, and other property details

• Payment and billing information

• Any other information you submit through our forms, emails, messages, or service intake process

We may also collect basic technical information when you use our website, such as browser type, device type, IP address, pages viewed, and general website usage information.

2. How We Use Your Information

We use your information to:

• Review your lawn submission

• Prepare your lawn audit, report, recommendations, or related service deliverables

• Communicate with you about your submission, payment, report, or questions

• Process payments

• Provide customer support

• Improve our website, services, forms, and customer experience

• Maintain business, tax, accounting, and operational records

• Protect against fraud, misuse, unauthorized access, or service abuse

• Send service-related communications

• Send marketing or educational communications where permitted and where you have not opted out

We do not sell your personal information.

3. Lawn Photos and Property Information

Ask a Super relies on customer-submitted lawn photos, property information, and location details to provide practical lawn guidance.

You are responsible for ensuring that any photos, videos, screenshots, or property information you submit are yours to share.

Please avoid submitting images that include unnecessary personal information, private documents, license plates, faces, neighbours, children, or other sensitive details.

We may use your submitted lawn photos and property information to prepare your report and improve our internal review process.

We will not publicly share your name, address, identifiable property information, or identifiable submitted lawn photos for marketing purposes without your permission.

4. Payments

Payments may be processed through a third-party payment provider.

We do not directly store complete credit card numbers. Payment information is handled by the applicable payment processor according to its own privacy practices and terms.

5. Website Analytics and Cookies

Our website may use cookies, analytics tools, or similar technologies to understand how visitors use the website and to improve the service.

You can adjust your browser settings to limit or disable cookies. Some website features may not work properly if cookies are disabled.

6. How We Share Information

We may share information with trusted service providers when necessary to operate Ask a Super, including providers that help with:

• Website hosting

• Form submissions

• Payment processing

• Email communication

• File storage

• Analytics

• Customer support

• Business administration

We may also share information if required to comply with legal obligations, protect our rights, prevent fraud or misuse, or respond to lawful requests.

We do not sell personal information to third parties.

7. Data Storage and Security

We use reasonable administrative, technical, and organizational safeguards to protect the information we collect.

However, no website, online service, email system, or storage method is completely secure. We cannot guarantee absolute security.

8. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the service, maintaining business records, improving our operations, resolving disputes, and meeting legal or accounting obligations.

You may contact us to request deletion of your personal information. Some information may need to be retained where required for business, legal, tax, security, or recordkeeping purposes.

9. Accessing or Correcting Your Information

You may contact us to request access to, correction of, or deletion of your personal information.

To make a request, contact:

Email: help@askasuper.com

We may need to verify your identity before completing a request.

10. Marketing Communications

If you receive marketing or educational emails from us, you can unsubscribe by using the unsubscribe link in the email or by contacting us directly.

We may still send service-related messages, such as payment confirmations, report updates, or direct responses to your inquiries.

11. Third-Party Services

Ask a Super may rely on third-party tools, platforms, or service providers to operate the website and deliver the service.

These third parties may process information according to their own privacy policies. We are not responsible for the privacy practices of third-party websites, platforms, or services.

12. Children’s Privacy

Ask a Super is not intended for children. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

Your continued use of Ask a Super after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Ask a Super
Operated by Turfile Technologies Inc.
Email: help@askasuper.com
Website: askasuper.com